Frequently Asked Questions

How do unlimited plans work?

With unlimited plans you can create and export designs for as many events as you need. We only ask that you don't be abusive. When we say be abusive, we mean, don't sign up for an unlimited plan and try to export dozens of designs that are incomplete or partial. When you create a design with Paddee, we ask that you create a full design that is ready to be loaded into your photo booth software. You can't export a design that needs to be completed in another software. Please see the FAQ about "What is your license policy?"

How does Paddee work?

Paddee is an online marketplace and editor for photo booth templates. When you find a design you like, you can easily edit it within your web browser (preferably Google Chrome). Paddee is a monthly subscription based service. A subscription/plan includes a set of credits that will allow you to export a certain amount of designs per a month. We also offer pay-per-design if that better suits your needs as well.

What is your license policy?

All templates exported must be a "complete" design. This means you have to fully finish the design in Paddee before exporting. For example, you cannot export a design missing text and then use a 3rd party application to add the text to finish the design.

You have to use a new design for each event. You cannot purchase a design for an event and then change the text so that you can use the same design for a completely different event at another date. If you want to use the same design twice with different text, you need to use another credit to export the design.

Our policy is set up like this so that our designers are paid for their work. We’ve done this to ensure that they continue creating designs you and your customers love 💕

Exporting blank templates

Templates exported as incomplete designs will be charged an additional $19.99 for each design.

How do credits work?

You use credits to export designs created in Paddee. When you export a design in Paddee, it will use 1 of your credits. New credits are automatically added to your account every 30 days. If you run out of credits before your monthly ration is added, you can purchase another batch which will reset your 30 day window for new credits.

For example, let’s say you subscribed to a plan that includes 4 credits on June 7th. If on June 15th you use all of your credits and decide to "add more" to your account, you will immediately get 4 additional credits for use. By adding credits on the 15th of June, you will be given another batch of 4 credits on the 15th of every month moving forward making June 15th your subscription renewal date.

Unused credits from previous months will roll-over to the next. You will only lose your credits if you cancel your subscription/plan. If you fail to pay your monthly renewal charge and your subscription goes unpaid for a period of time, the plan associated with your account will be cancelled. You will lose all credits accumulated to your Paddee account if this takes place as well.

How does pay-per-design work?

You can purchase a monthly subscription/plan or do pay-per-design. If you choose to do pay-per-design, it will cost $14.99 to export an individual non-premium design. To export Premium designs from Paddee will cost $24.99 when not subscribed to a plan. To find out how to properly setup pay-per-design here.

Can I upload my own graphics?

Yes. You can upload your own JPEG and PNG files. Any files you upload will be private and you can add those images to any of your designs.

What is 1-Click Import?

1-Click Import is the process that makes it simple to load your Paddee design into your photo booth software. When you export from Paddee, we give you a file that you can load directly into your photo booth software. Your photo booth software will handle the rest.

What photo booth software supports 1-Click Import?

Am I locked into a contract?

No. You can cancel your subscriptions at anytime. The only caveat is that when you cancel your subscription, you will lose any remaining credits that you have accumulated to your account while subscribed. If you fail to pay your monthly renewal fee and your subscription goes unpaid for a prolonged period of time, your subscription/plan will be cancelled. You will lose all credits accrued to your Paddee account if this transpires.